THE SPARK DIFFERENCE
The way service should be.

We’re consumers too, and we know how deflating bad service can be.

So when we built Spark, we asked ourselves: if we were Spark clients, how would we like to be treated?

We took the best answers and built The Spark Difference.

The Spark Difference essentially means we treasure your trust. To earn it and keep it, we promise you:

PERSONAL ATTENTION: Spark is small by design. That means you get our full attention and total value at every turn. And it spares you those circular conversations about whether you got the copy of the fax of the email that was FedExed last Tuesday by our assistant’s assistant. Yick.

PROFESSIONAL BEHAVIOR: Ever feel like many so-called “pros” couldn’t tie their own shoes on a bet? Not here. We show up on time and stay late. We meet deadlines. We treat everyone respectfully. We work until the work is done. And we do it all with a smile. See for yourself.

FAIR RATES: Many companies in our arena play sleight-of-hand tricks with their prices. We don’t. We charge consistent rates based on the fair value of our work, free of amped-up or tacked-on costs. Time and again clients tell us they got more than they paid for.

PRECISION PRICING: Before you book us, you’ll get an exact not-to-exceed estimate for all the work involved. Ask and we’ll show you all the math behind the rates. If your investment doesn’t match your budget, we’ll work with you until it does.

CUSTOMIZED SERVICES: We’ll build your services in whatever way works best for you. Want to choose your own a la carte? Done. Want us to pick the best ones for your needs? No sweat. Want to keep us on retainer to maximize your value and savings? Say the word.

UNTIL-YOU-LOVE-IT WORK ETHIC: Our drive to make it great is ridiculous. We’ll write it until you love every word, practice it until it sounds like music, then tweak it even more in performance. We’ll train you until you really do get it, coach you until you really can do it, then email you that night with more ideas. We call it taking ownership of a project; you can call it peace of mind.

THE SPARK GUARANTEE: Not convinced? Here’s your backup plan: If you don’t think a Spark service was worth your investment, tell your Spark contact within 24 hours of its completion, name your own price, and pay that. Period.

Got questions? Ready to dive in? Start tasting that personal attention by contacting Spark owner Andy Saks directly, using the info in the bottom left corner of every page. Or use the Contact page to tell us what you know and what you need. We can’t wait to talk with you!

All the best,

Andy & the whole Spark team